Dialog TV FAQ's...

:: Dialog TV FAQ's...

General
1.	What is DialogTV?
	Dialog TV uses state-of-the-art technology to provide a platform for transmission of world acclaimed media content from our local and international partners. We are the Media Port for South Asia, where most international broadband operators including broadcasters will transmit from Sri Lanka to the world. Our services will also include Teleporting and Media to transfer content from East to West and vice versa taking advantage of Sri Lanka’s geographic location under the Dialog TV brand name.
2.	How can I get my satelite product?
	You can find it in any of the Singer retail stores across of Sri Lanka, the Singer Website, or at our central office at Asset Media (Pvt) Ltd., No. 83, George R. De Silva Mawatha, Colombo 13.

Product
3.	What do you have to offer?
	We offer a pay TV operation; in other words, satellite TV.
4.	What’s so special about satellite TV?
	We offer DVD quality picture and CD quality stereo sound using DVB-S (Digital Video Broadcasting)
5.	Do you provide services to both corporate and individual customers?
	Yes.

Price & Products
06.	What are your prices/packages?
	The outdoor & indoor unit is specified in the previous page. The monthly rental will be Rs. 500/- + VAT or Rs. 900/- + VAT or Rs. 1400/- + VAT depending on the package you chose.
07.	What does the customer get in the indoor & outdoor installation unit?
	Dish Antenna (60cm diameter) LNB Unit Digital Set Top Box Remote Control Connecting Cable
08.	What kind of technology do you use?
	DVB-S - Digital Video Broadcasting through - Satellite.
09.	What are the after sales services you provide?
	i. A 24-hour hotline/support service ii. Repairs and maintenance - onsite visiting + central workshop + stand by unit will be issued (If its under warranty)
10.	How much space will your product need?
	65cm2 dish with a pole that mounts on a 5’ x 10’ inch plate (approx) Set Top Box (STB) - size of a CD player
11.	Can I use my own Dish? (If customer has one)
	Yes, you can use your existing dish, though Dialog TV cannot guarantee reception. However, you will have to purchase the indoor unit-the Set Top Box-from Dialog TV, as the network is locked on to DTV. If your existing dish requires alignment, Dialog TV undertakes to do this for an additional cost, but does not claim responsibility or accept any refunds, if the dish is defective and causes a disruption to reception.