Dialog Telekom PLC, Sri Lanka's leading telecommunications service provider, recently announced an agreement with Singer Sri Lanka for call centre outsourcing solutions. This agreement will provide contact centre solutions to Singer Sri Lanka, by Dialog ECM, the BPO wing of Dialog Telekom.
The agreement was signed by Dr. Hans Wijayasuriya, the Group Chief Executive Officer of Dialog Telekom PLC and Mr. Hemaka Amarasuriya, CEO of Singer Sri Lanka. Speaking on the sponsorship Dr. Wijayasuriya said, "Companies across the globe are now focusing on the importance of outsourcing various business processes. This is where Dialog ECM plays a pivotal role in providing end -to-end solutions to their clients. This agreement I'm sure would prove beneficial to both parties in terms of operational expertise, cost reduction and improvement of quality"
Mr. Amarasuriya stated, "Singer Sri Lanka is pleased to be a part of this agreement. This contact center will further improve the close connectivity between singer and our customers & become a conduit for providing quick solutions. We believe in implementing novel strategies to enhance our Business Processes. I'm confident that this tie-up with Dialog ECM, will yield positive results and thereby facilitate the modernization of our business operations".
Dialog ECM, the Business Process outsourcing venture of Dialog Telekom is focused on channeling customer servicing domain expertise developed over the last decade to enhance client performance beyond cost arbitrage. This partnership entails an end-to-end contact management solution being provided to Singer Sri Lanka which includes infrastructure, training, knowledge management, Quality management and workforce management. ECM would also handle all aspects of call center operations from managing service levels to handling resources and administrative issues.
Outsourcing of contact center solutions is necessary for companies as the involvement of outside expertise helps minimize costs through process improvements and use of technologies that bring down other costs. It also assists companies to concentrate on their core business operations.
About Dialog Telekom PLC
Dialog Telekom, an ISO 9001 certified company, is a subsidiary of Telekom Malaysia. Dialog operates 2.5G and 3G Mobile Communications networks supporting the very latest in multimedia and mobile Internet services. The Company has the distinction of being the first 3G operator in South Asia to commence commercial operations. Its local coverage spans all provinces of Sri Lanka, while international roaming is provided in over 200 countries. Dialog Telekom, the largest and fastest growing cellular service in Sri Lanka, serves a subscriber base in excess of 4 Million Sri Lankans. For more information log on to www.dialog.lk.
